Welcome to Lombok Gateway Consulting. By accessing our website, submitting an inquiry, booking a consultation, purchasing a service, or using any of our assistance services, you agree to these Terms of Service.

1. About Our Services

Lombok Gateway Consulting provides assistance and support related to Indonesia visa services, visa extensions, business setup, relocation support, document preparation, translation, accommodation support, and other related services.

We act as a service provider and consultant. We are not a government authority and do not issue visas, permits, or immigration approvals.

2. No Guarantee of Approval

All visa, immigration, permit, and related applications are subject to the review and approval of the relevant Indonesian government authorities.

Lombok Gateway Consulting cannot guarantee that any application will be approved, processed within a specific timeframe, or accepted by the authorities.

Estimated processing times shown on our website are provided for general guidance only and may change due to government procedures, public holidays, technical issues, additional document requests, or other circumstances beyond our control.

3. Client Responsibilities

Clients are responsible for providing complete, accurate, valid, and up-to-date information and documents.

You agree not to submit false, misleading, altered, or fraudulent documents or information.

Any delays, rejections, penalties, additional charges, or other consequences resulting from inaccurate or incomplete information provided by the client are the client’s responsibility.

4. Service Fees

All prices displayed on our website are subject to change unless payment has already been confirmed.

Service fees may include consulting, administration, application handling, coordination, or other support services.

Government fees, taxes, penalties, translations, document legalization, courier charges, accommodation, transportation, or other third-party costs may be charged separately unless specifically stated as included.

5. Payment

Payment may be required in full or in part before we begin processing a service.

A service will normally be considered confirmed only after the required payment has been received.

Clients are responsible for checking all payment details before completing a transaction.

6. Refunds and Cancellations

Refund eligibility depends on the stage of the service.

Once work has started, documents have been reviewed, appointments have been arranged, or an application has been submitted to a government authority, some or all fees may become non-refundable.

Government fees and third-party charges are generally non-refundable once paid or processed.

Any approved refund may be subject to administrative or transaction fees.

7. Visa Extensions and Overstay

Clients are responsible for monitoring their visa validity and immigration status.

We recommend contacting us well before your visa expiration date.

Lombok Gateway Consulting is not responsible for overstays, fines, deportation, immigration sanctions, or additional charges caused by late instructions, incomplete documents, delayed responses, or circumstances outside our control.

8. Third-Party Services

Some services may involve third parties such as translators, hotels, airlines, couriers, photographers, transportation providers, government agencies, or other service providers.

We are not responsible for the acts, omissions, cancellations, service quality, delays, or policies of independent third parties.

9. Flight and Hotel Reservations

Where we provide assistance with temporary flight reservations or hotel booking support for visa purposes, these services are provided only to support the application process.

Clients must independently confirm whether any reservation remains valid for actual travel.

A temporary reservation should not be treated as a confirmed travel ticket unless specifically stated otherwise.

10. Document Translation and Preparation

Translations and document preparation services are based on the information and documents provided by the client.

Clients are responsible for reviewing names, dates, passport numbers, addresses, and other important information before final submission.

11. Changes in Government Regulations

Indonesian immigration, visa, tax, business, and related regulations may change without prior notice.

We may update our service requirements, fees, processing procedures, or estimated timelines when government rules change.

Information published on our website should not be considered permanent or guaranteed immigration or legal advice.

12. Limitation of Liability

To the maximum extent permitted by law, Lombok Gateway Consulting will not be responsible for indirect, incidental, special, or consequential losses arising from:

• visa rejection or immigration decisions,
• government processing delays,
• flight changes or cancellations,
• accommodation issues,
• lost business opportunities,
• incomplete or inaccurate client information,
• changes in government regulations,
• technical problems outside our control.

Our liability, where applicable, will generally be limited to the amount paid by the client for the specific service concerned.

13. Website Information

We aim to keep the information on our website accurate and up to date.

However, visa requirements, fees, procedures, processing times, and immigration regulations may change.

Clients should contact us for confirmation before relying on website information for important travel or immigration decisions.

14. Privacy

Personal information and documents submitted to us are handled in accordance with our Privacy Policy.

Clients agree that their information may be shared with relevant government authorities or trusted service providers where necessary to complete the requested service.

15. Communication

We may communicate with clients through WhatsApp, email, telephone, website forms, or other agreed communication channels.

Clients are responsible for providing correct contact details and responding within a reasonable period when additional information is required.

16. Refusal of Service

We reserve the right to refuse or discontinue service where we reasonably believe that:

• false or fraudulent information has been provided,
• the requested activity may violate Indonesian law,
• the client behaves abusively toward our staff,
• required information or payment has not been provided,
• continuing the service may create legal or compliance risks.

17. Intellectual Property

Website content, including text, design elements, branding, graphics, and original materials, belongs to Lombok Gateway Consulting unless otherwise stated.

Content may not be copied, reproduced, or commercially used without permission.

18. Governing Law

These Terms of Service are governed by the applicable laws of the Republic of Indonesia.

Any dispute should first be addressed through good-faith communication between the client and Lombok Gateway Consulting.

19. Updates to These Terms

We may update these Terms of Service from time to time.

The latest version published on our website will apply from the date stated at the top of this page.

20. Contact Us

If you have questions about these Terms of Service or any of our services, please contact:

Lombok Gateway Consulting
Lombok, West Nusa Tenggara, Indonesia
WhatsApp: +62 821-4436-0198