At Lombok Gateway Consulting, refund eligibility depends on the stage of the service.

Refunds may be available if cancellation is requested before processing begins. Once documents have been reviewed, an application has been prepared or submitted, appointments have been arranged, or third-party/government fees have been paid, some or all payments may become non-refundable.

Visa approval is determined by the relevant Indonesian authorities, so visa rejection does not automatically qualify for a refund.

Government fees, translation fees, booking fees, payment charges, and other third-party costs are generally non-refundable once processed.

Refunds may also not be available if problems are caused by incomplete documents, incorrect information, missed deadlines, late responses, or changes in the client’s travel plans.

Approved refunds are generally processed within 7–14 business days.

To request a refund, please contact us with your name, service details, payment information, and reason for the request.

Lombok Gateway Consulting
WhatsApp: +62 821-4436-0198